Customer Account
- How can I change my password?You can choose to change your PANNALAB account password at any time. Click on "Login", then on "Lost Your Password". You will then receive an email allowing you to reset it. Or you can contact to this no. for further requirements. > 010-9622911 https://wa.me/109622911
- I can't find my Verification Email, what's now?Check in your Spam Folder or Junk Folder. The ISP may be configured to deliver commercial mail to your Spam or Junk folder by default. If needed, contact us at pannalabofficial@gmail.com. Or send us an message on Whatsapp. > 0109622911
- I can't access my account, what's going on?New customers have to verify their email address when they register for an account on PANNALAB site and if the customers did not verify their email address, they will not be able to login to their account.
- How to create my account?To create a PANNALAB customer account, click on "Login/Register" at the top right of the screen, then select "Register" and follow the instructions. Fill in your details to complete the registration.
Order & Shipping
- Do you ship to my country?We only ship to Malaysia and Singapore / Indonesia at this time. However, if you are in rest of the world, please reach out to us via Whatsapp and we will help you with this. Phone/Whatsapp : +60 10-962 2911
- Can I change the address on my order?Please contact us on Whatsapp by providing: - Order Number : ex MY-2100xxx - The correct Delivery Address Please note that you can only change your delivery address when your order is still processing. Phone/Whatsapp : +60 10-962 2911
- How long it will take for my order to arrive?West Malaysia : Up to 1~2 business days after order is confirmed. East Malaysia : Up to 2~4 business days after order is confirmed. Singapore : Up to 5~7 business days after order is confirmed. We work hard to meet all delivery estimates, but sometimes delays can occur due to factors beyond our control, such as parcel delays, logistics issues, or bad weather. If you haven’t received your order within the expected timeframe, please contact us and we’ll look into it for you. 🙂
- When and where can I track my order?After an order is completed, you will receive a "Note for You" email. You can find your cashback rewards and tracking link in the "Note for You" email. ♡ or tracking here~ > https://pannalab.com/order-tracking/
- How to get free shipping?West Malaysia: Orders that are RM100 or above will be eligible to enjoy free shipping deals. East Malaysia: Orders that are RM350 or above will be eligible to enjoy free shipping deals. Singapore/Indonesia: Orders of RM1,000 or above will be eligible for free shipping. Thank you for your support and understanding, feel free to chat with us if you have any concerns or inquiries. *No code needed. Automatically calculated while checkout. Phone/ Whatsapp: +60 10-962 2911
Payments
- What forms of payment are accepted?Credit / Debit cards, Online Bank Transfer & Touch n'Go e Wallet
- What should I do after payment?If you're using Direct Bank Transfer or Touch n'Go e Wallet, please send us an Whatsapp with - Order Number - attach with a screenshot of payment proof *Please note that orders will not be shipped before payment has been confirmed. Thank you understanding and we apologize for any inconvenience caused.
Rewards & Events
- Do I have to sign up before redeeming my voucher or promo code?Yes, please sign up or log into your PANNALAB account to redeem your rewards ♡
- Can I use a promo code on top of a promotion?Unfortunately, at this time promotions and discount offers cannot be combined.
- Do my rewards ever expired?Yes. PANNALAB Rewards Voucher (cashback voucher / promotion voucher) are eligible for redemption up to 45 days from the date they are originally created. *The rules may be updated based on the circumstances.
- Where can I find my voucher code?After the transaction is completed, you will receive a "Order Processing", "Order Completed" & a "Note for You" email. Cashback voucher code and your tracking number can be found in the "Note for You" email. If needed, contact us at info@pannalab.com Or Whatsapp. Phone/ Whatsapp: +60 10-962 2911
- What are the benefits of becoming a PANNALAB member?When you sign up as a new member, you will receive a 10% discount coupon for first time order. *No minimum and maximum order required. *Applicable to all items in PANNALAB Site.
